Frequently Asked Questions
We answer the most common questions about shipping, payments, compatibility, and returns.
Write to us with the make, year, and use of your car and we will get back to you.
Write on WhatsAppShipping
How long does it take for my order to arrive?
In-stock products arrive within 24-48 hours once shipped for orders within the peninsula and the Balearic Islands. For other locations such as the Canary Islands and Europe, the delivery time may vary depending on stock and the shipping carrier.
If the product is not in stock, please check availability with us before purchasing and we will let you know when you would receive it.
Which countries do you ship to?
We ship throughout Spain, the Balearic Islands, and Europe. For the Canary Islands, Ceuta, and Melilla, please write to us and we will provide you with a personalized quote and shipping options.
How much is shipping?
The cost depends on weight and destination, and you can see it in your cart before paying.
Can I pick up the order at the store?
Of course. Our store is located at Calle Oliva, 16, Polígono Industrial La Palma, 30593 Cartagena (Murcia). We are open Monday to Thursday from 8:00 a.m. to 4:00 p.m. and Fridays from 8:00 a.m. to 2:00 p.m.
What do I do if my order arrives damaged?
Write to us as soon as possible at info@driftandgrip.com or via WhatsApp with photos of the package and the part, as well as your order number. If you can, please note the issue to the carrier at the time of delivery.
Payments and financing
What payment methods do you accept?
You can pay with a Visa, Mastercard or Maestro card, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely.
Can I finance my purchases?
Yes. At checkout, you can choose seQura or Klarna to pay in installments. You will see the terms and the installments before confirming, and the transaction is subject to approval by the financial institution.
Can I request an invoice in my company's name?
Yes. When you go to complete the payment, enter the tax ID and the company name, as well as its fiscal address, and we will send you the invoice with those details.
Products and compatibility
How do I know if a part is compatible with my car?
In each category, you can filter by compatibility, and we indicate the models it fits on the product page. If you have any questions, message us on WhatsApp with the model, year, and how you use your car, and we will let you know what fits.
What happens if a product is out of stock?
Many products can be ordered even if they are not in our warehouse. Consult us before purchasing and we will confirm the delivery time.
Do you have terms for workshops and teams?
Yes. If you are a workshop, tuner, or racing team, go to the Professionals page and let us know what you need.
Exchanges, Returns, and Warranty
What is the deadline for exchanges and returns?
You have 14 calendar days from the moment you receive your order to return it. The item must be unassembled, unused, and in its original packaging. The return shipping cost is the responsibility of the customer, unless the return is due to an error on our part.
Products manufactured or ordered specifically for you may be excluded from this right. You can find full details in our returns and exchanges policy.
When do I receive the refund?
Once we receive and inspect the product, we will refund the amount using the same payment method you used, within a maximum period of 14 days.
What kind of warranty do the products have?
New products have a 2-year legal warranty against manufacturing defects. Exclusions: wear and tear, incorrect assembly. If you have a problem with a part, write to us with your order number and photos, and we will resolve the issue as soon as possible.